Shipping policy

At The Freak Co, we strive to provide fast and reliable shipping so you can enjoy your purchases as soon as possible. Below is an overview of our shipping practices, costs, and delivery times. Please read this policy carefully to understand how your order will be processed and delivered.

1. Processing Time

  • Order Processing: All orders are processed within 1–2 business days from the time they are placed, excluding weekends and public holidays. Once your order is processed and ready for shipment, you will receive a shipping confirmation email with tracking information (if available).

  • Pre-order Items: If your order contains pre-order items, please refer to the product page for the expected shipping date. The shipping of the entire order will be delayed until all items are in stock, unless otherwise specified.

2. Shipping Rates

Shipping costs are calculated based on your shipping address, the shipping method selected, and the weight of your order. You can view the shipping charges at checkout before completing your order.

  • Domestic Shipping (within Australia): We offer a variety of shipping options depending on your location, including:

    • Standard Shipping
    • Express Shipping
    • Free Shipping on orders over $100 

  • International Shipping: We currently offer international shipping to a limited number of countries. Shipping rates for international orders will be calculated at checkout.

3. Shipping Methods and Delivery Times

  • Domestic Shipping (Australia):
    • Standard Shipping: Estimated delivery within 5-7 business days (depending on the destination).
    • Express Shipping: Estimated delivery within 2-3 business days (depending on the destination).
  • International Shipping:
    • Delivery times for international orders vary depending on the destination country. Typically, delivery times range from 7-14 business days. However, international shipping may take longer due to customs processing or other delays beyond our control.

Please note that delivery times are estimates and may vary based on factors such as weather conditions, holidays, and the shipping carrier's schedule.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information (if available). You can use this tracking number to monitor the progress of your shipment. Please note that tracking may not be available for all shipping methods, especially for international orders.

5. Shipping Delays

While we do our best to ensure timely delivery, certain factors such as carrier delays, weather, and customs processing may cause delays. Unfortunately, The Freak Co is not responsible for delays caused by shipping carriers, customs, or any other factors beyond our control.

If your order is delayed, please contact the carrier directly with the tracking number, or reach out to us at info@thefreakco.com for assistance.

6. Lost or Damaged Packages

  • Lost Packages: If your order is marked as "delivered" but you did not receive it, please check with your neighbors or local postal service. If you still cannot locate your package, please contact us at info@thefreakco.com within 7 days of the confirmed delivery date. We will work with you to resolve the issue.

  • Damaged Packages: If your order arrives damaged, please contact us immediately at info@thefreakco.com with your order number and photos of the damaged item(s) and packaging. We will assess the situation and offer you a replacement or a full refund, depending on the circumstances.

7. Customs, Duties, and Taxes (for International Orders)

For international shipments, customs duties, taxes, and fees may apply depending on your country's import regulations. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

We recommend contacting your local customs office for more information about potential duties or taxes before placing an order.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete, as we are not responsible for lost or delayed shipments due to incorrect address information. If you notice an error in your address after placing an order, please contact us as soon as possible at info@thefreakco.com, and we will make every effort to update it before your order is shipped.

9. Shipping to PO Boxes or APO/FPO Addresses

We currently ship to PO Boxes, APO, and FPO addresses. However, please note that some shipping carriers may not deliver to these addresses, or additional shipping delays may occur.

10. Contact Us

If you have any questions or concerns about shipping, or if you need assistance with your order, please don't hesitate to contact us:

The Freak Co
Email: info@thefreakco.com