Terms of service

Welcome to The Freak Co! These Terms and Conditions ("Terms") govern your use of our website, including all pages, services, and features available through The Freak Co (the "Site"). By accessing or using our Site, you agree to comply with these Terms and all applicable laws and regulations. Please read these Terms carefully before using the Site.

1. General Information

2. Use of the Site

By using our Site, you agree to the following:

  • Account Creation: You may be required to create an account to make purchases. You agree to provide accurate, complete, and up-to-date information during registration and to maintain the security of your account. You are responsible for all activities that occur under your account.
  • Site Access: We reserve the right to suspend, modify, or discontinue the Site or any part of it at any time, without notice.

3. Product Information & Pricing

  • Product Availability: All products displayed on the Site are subject to availability. We strive to maintain accurate inventory information, but there may be instances when a product is out of stock or unavailable.
  • Pricing: All prices are listed in AUD and are subject to change without notice. We reserve the right to correct any pricing errors, and we will notify you if there is a price change after you have placed your order.
  • Product Descriptions: We attempt to provide accurate product descriptions and images. However, we do not guarantee that the descriptions or images are error-free or complete. Product colors and images may vary depending on your monitor and device.

4. Orders and Payment

  • Order Acceptance: By placing an order on the Site, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order at our discretion, even after you have received an order confirmation.
  • Payment Methods: We accept a variety of payment methods, including credit cards, PayPal, and other available options. Payment is processed through secure payment gateways.
  • Order Confirmation: After you place an order, you will receive an email confirming your order. This is not an acceptance of your order but merely a confirmation that we have received it.
  • Billing Information: You agree to provide accurate billing information. If we are unable to process your payment, we may contact you to resolve any issues or cancel your order.

5. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated at checkout based on the shipping method, destination, and weight of the items.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. We do our best to provide accurate delivery estimates but do not guarantee delivery dates.
  • Shipping Issues: If there is an issue with your shipment, such as a lost or delayed package, please contact us immediately at info@thefreakco.com. We are not responsible for delays caused by the carrier or other third parties.

6. Returns, Refunds, and Exchanges

  • Returns: We accept returns for most items within 14 days of delivery. The items must be in new, unused condition with all tags and original packaging intact. Please review our Refund & Returns Policy for full details.
  • Exchanges: We offer exchanges for size or color if the item is available in stock. If not, we will issue a refund or store credit.
  • Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned items. Please note that shipping fees are non-refundable.

7. Privacy and Data Protection

  • Privacy Policy: We take your privacy seriously. Please refer to our Privacy Policy to learn more about how we collect, use, and protect your personal information.
  • Payment Security: We use secure payment gateways to protect your payment details. However, we are not responsible for any breaches in security from third-party services or systems.

8. Intellectual Property

  • Copyright: All content on the Site, including text, images, logos, graphics, and designs, is the property of The Freak Co and is protected by copyright law.
  • Trademarks: The name "The Freak Co" and any associated logos are trademarks of The Freak Co. You may not use these trademarks without prior written permission.
  • User Content: You retain ownership of any content you upload or submit to our Site, such as reviews, comments, or photos. By submitting content, you grant us a license to use, modify, and display this content on our Site and in marketing materials.

9. Limitation of Liability

To the fullest extent permitted by law, The Freak Co shall not be liable for any damages or losses arising from the use of our Site, products, or services. This includes indirect, incidental, or consequential damages, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless The Freak Co, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert country, e.g., Australia], without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved in the appropriate courts located in [insert city, e.g., Sydney], [insert country].

12. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Site. Please check this page periodically for any updates.

13. Contact Us

If you have any questions or concerns about these Terms, or if you need assistance, please contact us at:

The Freak Co
Email: info@thefreakco.com